FAQs
How do I open an additional Live Account?
You can open additional Live Accounts via the “Add New Account” section of your Client Portal. It only takes a few minutes to add a new account; however in some cases, additional compliance approval may be required. This may take up to one (1) business day to be completed.
Posted on July 17, 2018
by Admin
What is the purpose of the Phone Password?
The Phone Password is used to verify your identity when you contact us by phone. This provides better security for your account.
Posted on July 17, 2018
by Admin
What is the purpose of the SMS verification code?
The SMS code is used as a form of electronic signature verification when submitting important documents to Tier1FX. This is designed to better protect you against fraud (i.e. someone else authorising a change on your account without your knowledge) and is also a means by which you acknowledge you are familiar with and agree with … Continued
Posted on July 17, 2018
by Admin
Do you accept documents that are not in English?
Yes, we accept documents in all languages. Please note that occasionally we may contact you for further clarification.
Posted on July 17, 2018
by Admin