FAQs
How can I set a read-only password?
Please request this by email to support@ec2-34-209-91-218.us-west-2.compute.amazonaws.com
Posted on July 19, 2018
by Admin
When I log into my reports, I see the following message: “Session has expired”.
Please make sure that the time, time-zone, and dates on your computer are correct. If they are, contact our Support Team with a link to the report you are trying to open.
Posted on July 19, 2018
by Admin
Why does my equity change even when I am not trading?
Your equity changes (in very small amounts) until settlement time (21:00 GMT). This occurs when all your positions are settled according to your base currency. This is no cause for concern: the swifts will be very insignificant (according to market movement towards traded currencies). If after 21:00 GMT you do not open any positions, your equity … Continued
Posted on July 19, 2018
by Admin
Can I export past trades into an Excel file?
Yes. In your reports, simply click the button “Export“. This option is available in the Portfolio Statement (where you can find your past trades) and the Position Report.
Posted on July 19, 2018
by Admin