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1 IMPORTANT MESSAGE
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I had a short position and my Stop Loss was triggered but I can see on the charts that the price never reached my Stop Loss level.

As this was a Sell position, your Stop Loss had to be triggered at the Ask price. Remember that the price shown on the MT4 charts is the Bid price and the spread needs to be added to it in order to obtain the actual Ask price at the time.

What is the difference between Buy Stop and Buy Limit and Sell Stop and Sell Limit?

All four are types of pending orders or, in other words, orders to open a new trade when the price reaches a predefined level. Buy Stop and Buy Limit will be triggered when the Ask price reaches the specified level and Sell Stop and Sell limit will be filled at the Bid price. Buy Stop – … Continued

Can I place/modify/close trades over the phone?

Our Support Team is ready to assist you within market hours and in case of emergency, when you have no other option to close your open trades. Please note that we can only execute phone orders to close open positions. Unfortunately we cannot accept phone orders to open new positions or place contingency (stops, limits, MIT, OCO, etc). … Continued

How close to the current market price can I place pending orders?

Pending orders can be placed as close as 0.1 pip from the market price.