EXISTING ACCOUNTS
How do I close my account?
If you wish to close your account, please submit a Help Centre ticket via your Client Portal.
Posted on July 17, 2018
by Admin
Do you charge any fees if my account is inactive?
Yes, a fee of USD 15/EUR11/JPY1,500 will be charged to accounts that have been dormant for more than 90 days.
Posted on July 17, 2018
by Admin
Will you close my account if it has zero balance?
If your account has a zero balance for more than 6 months, it will be archived. If you wish to reactivate it, simply complete and submit the Account Reactivation Form .
Posted on July 17, 2018
by Admin
Will you close my account if it remains inactive for some time?
If your account is inactive for more than 6 months, it will be placed in a read-only mode. You can reactivate it at any time by completing and submitting the Account Reactivation Form . Please note that an inactivity fee of USD 15/EUR11/JPY1,500 will be charged quarterly to accounts that have been dormant for more than 90 … Continued
Posted on July 17, 2018
by Admin